MP3 or a digital audio player to those in the know. For those people that are just catching up to technology or are a step or two behind technology, it is a listening device. You can down load music and take it with you instead of taking your tape deck and box or cassettes, or taking along your CD player and carting the pouch with your collection of CDs in it. These little devices can be taken wherever you go, the gym, the park, or sitting on the bus.

Providing technical support in the IT industry in particular can be extremely stressful because, as well as dealing with sometimes incredibly complex equipment, the engineer onsite must also try to pacify an irate CEO or business executive. What are the best ways to manage this environment?